T-Mobile gives customers rock star status with a Team of Experts dedicated just to you. No bots. No bouncing. No BS. This Un-carrier move ends the biggest customer service pain points: the hated phone menu & the call center runaround. The best customer service in wireless just got better.
Charleston, South Carolina August 15, 2018 Real customer service takes real people. T-Mobile (NASDAQ: TMUS) today launched T-Mobile Team of Experts nationwide and turned traditional customer care on its head. T-Mobiles latest Un-carrier move takes aim at the biggest pain point yet the old, broken customer care model that has frustrated Americans for decades.
With Team of Experts, when you call or message T-Mobile, you get a tight-knit team dedicated to you and others in your city. There are no robots or automated phone menus. No getting bounced around from department to department. No shouting representative. You now have your own entourage at T-Mobile dedicated to you and your happiness. You can even see a photo of your Team of Experts in the T-Mobile App on iOS and Android.